From Strain to Gain: How to Mitigate the Impact of Staff Burnout on Your Revenue Cycle
It goes without saying that the pandemic not only unleashed an invisible foe to mankind but also led to a series of events that resulted in physician burnout to an unimaginable extent. Healthcare staff shortage and burnout, which peaked during the pandemic, have refused to subside since then. With the rising demand for better healthcare, providers are struggling to meet their clinical and administrative needs with the limited resources they have. This isn’t merely causing disruptions in care delivery, with reported delays in treatments causing inconvenience to their patients, but also resulting in a massive backlog of their accounts receivable (AR) due to impacted revenue cycle management (RCM) across all levels – patient access, billing, and collections – further affecting their bottom line. The industry trends make a strong case A recent study by KLAS Research reveals that over the years, staff shortage has become the top contributor to burnout, which, in turn,...